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Web Site Designer
A Web site designer was hired by a Fortune 500 company to design a Web site that would
be radically more advanced than any competitor sites. The timeline indicated by the
Web site designer put the site online within four months. Two months into the project,
several key personnel left the Web site design team, and the company
scrambled to find other qualified personnel to complete the job. After
an additional three months, the site was still not operational, but one
of the client's competitors had already launched a site that was an instant
success. The client sued the designer for $6million in lost sales. The
designer settled the claim for $ 4.75
million, $1 million of which was paid by the
designer's E&O policy. The remainder of the loss was uninsured.
Management Consultant
A management consultant was hired by a small manufacturer to recommend strategies
for increasing productivity. The management consultant identified three key areas
in the production process that were causing bottlenecks. One recommendation was
to expand the factory, another to change equipment, and a third to increase
staff. The client accepted all the recommendations. In order to make the
necessary capital improvements, the manufacturer had to shut down
temporarily for two weeks. The client completed the expansion, increased
staff, restarted operations, and started working to make up the productivity
lost during the two-week shutdown period. However, one year after the substantial
capital improvements were made, the client's productivity actually diminished.
The client sued the management consultant for offering negligent advice and was
able to recoup most of the cost of the capital improvements from the management
consultant's E&O policy.
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